Director of Marketing


*Respect for the Individual / Equal Opportunity*

We all deserve to work in an environment where we are treated with dignity and respect. PaymentsFirst is committed to creating an environment that brings out the full potential in each of us which in turn will contribute directly to our success.

PaymentsFirst is an equal employment/affirmative action employer and will comply with all applicable federal and state laws governing nondiscrimination in employment.  We will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran military status, in accordance with all applicable federal and state laws.  This includes recruiting, hiring, placement, promotion, training, transfers, compensation, layoff and termination.

We will make reasonable accommodations when necessary for employees with disabilities, provided that the individual is otherwise qualified to safely perform the duties and assignments of the job.




Director, Marketing Strategy & Communication



Department: Education, Operations & Member Support


Job Title: Director, Marketing Strategy & Communication


Reports to: SVP, Marketing Strategy & Communication


Job Purpose: Responsible for the delivery of the Associations marketing, communication, and brand awareness.  Assists with the creation of the marketing strategy and implementation of marketing plans aimed to help achieve our goals. Explore and evaluate opportunities to improve efficiency, enhance quality, and/or increase revenue.  Provide accurate and timely communication of PaymentFirst’s services, resources, opportunities, and benefits.  Works closely with the Executive Leadership team.  Deliver valuable and timely payment industry information in an organized and interesting manner.  Manage website design, content creation, digital marketing strategy, as well as social media communication.


  • Participate in the development of the association’s Strategic Plan and programs
  • Assist SVP in the development of the Marketing and Communication Plan and budget to present to EVP for approval
  • Assist in implementing the approved Marketing Plan
  • Content creation – Digital newsletters, printed and digital marketing campaigns, education class topics updated with compelling session descriptions
  • Design all marketing pieces collaborate with department heads on content – follow the approval process
  • Participation in department annual budget and department monthly expenses
  • Assist with the implementation of new policies and procedures for the organization
  • Adhere to the Board approved Bylaws and Association Policies and Procedures
  • Collaborate with SVP to enhance services and/or generate revenue
  • Collaborate with SVP on the analysis, strategy, and plan for ongoing effective communication and marketing strategy
  • Assist with management of website(s) design
  • Assist with the development of conference marketing plan with a timeline including marketing budget and execution
  • Assist SVP with the analysis, strategy, and conference plans as requested
  • Manage all exhibiting including PFI conference & event tables
  • Assist with managing social media strategy and activities receiving input and direction from the SVP
  • Identify innovative opportunities to foster the growth of the Association
  • Contribute to the Nacha RFI, RFC, and Rules Ballot process
  • Serve on industry groups as determined appropriate by Sr. Executive Team
  • Perform other duties and responsibilities as assigned


  • Travel required 
  • Education development & speaking engagements
  • Risk & Compliance engagements (as requested)
  • Hotline support
  • Provide support to the Executive Leadership Team
  • Collaborate with Executive Leadership Team on shared staffing resources
  • Author member resources (as requested)
  • Use special expertise to provide member education and/or resources 


  • Financial industry experience is a plus
  • Marketing and communication experience are required
  • An energetic, strategic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image
  • A well-organized and self-directed individual who is a team player
  • An intelligent and articulate individual with good communication and marketing skills and experience
  • A good example and mentor
  • A decisive leader with good listening skills, good judgment, and strong operational focus
  • A leader able to respond effectively to sensitive inquiries or complaints
  • Able to effectively discuss controversial topics
  • Ability to work with Microsoft applications
  • Must be forward-thinking and eager to learn
  • Bachelor’s degree or equivalent; or five to ten years related experience and/or training; or equivalent combination of education and experience

Certificates and Licenses:

One or more of the following accreditations are preferred but not required: Accredited ACH Professional (AAP), Certified Payments Professional (CPP), Certified Treasury Professional (CTP), Payment Card Industry Professional (PCIP), National Check Professional (NCP), Accredited Risk Professional (APRP).

Please email your resume to [email protected]

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