Director, Education


*Respect for the Individual / Equal Opportunity*

We all deserve to work in an environment where we are treated with dignity and respect. PaymentsFirst is committed to creating an environment that brings out the full potential in each of us which in turn will contribute directly to our success.

PaymentsFirst is an equal employment/affirmative action employer and will comply with all applicable federal and state laws governing nondiscrimination in employment.  We will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran military status, in accordance with all applicable federal and state laws.  This includes recruiting, hiring, placement, promotion, training, transfers, compensation, layoff, and termination.

We will make reasonable accommodations when necessary for employees with disabilities, provided that the individual is otherwise qualified to safely perform the duties and assignments of the job.



Director, Education


Department: Education, Operations & Member Support

Job Title: Director, Education

Reports to: Senior Director, Education

Position Summary: This position is responsible for supporting PaymentsFirst’s mission to serve our members as a trusted partner supporting the secure use, advancement, and understanding of payment systems. The individual in this role will directly contribute to the association’s training and education objectives by designing, developing, and delivering payments-related material for internal and external training programs, products, and services.

This individual will also serve as one of the primary contacts for member calls related to regulatory rules interpretation (i.e., ACH, Check, Regulation E, Debit Card, Credit Card, Wires, etc.) and other payments issues



  • Assist team to develop a strategy for content and delivery of education
  • Help develop the annual educational calendar
  • Ensure consistency and relevancy of educational offerings
  • Develop, Review and update educational presentations and materials:
    • Webinars
    • Workshops
    • Learning Management System
  • Promote and perform educational events
  • Identify opportunities to add, change or enhance education services
  • Work with Senior Director and Vice President to identify internal education needs and design a plan to ensure expert and consistent services provided
  • Consider the best delivery method for each training session offered
  • Assist with Member Support Hotline Support
  • Track scheduled events
  • Assist with conference planning and execution
  • Handle duties associated with the logistics of education
  • Represent the association with a professional appearance and conduct
  • Work within Board approved budget associated with job responsibilities
  • Adhere to Board Approved Bylaws, Policies, and Procedures
  • Support Strategic Objectives and help achieve annual goals
  • Serve on industry groups as determined appropriate by Sr. Executive Team
  • Contribute to the NACHA Requests for Information, Requests for Comment, and Rules Ballot process
  • Other duties as assigned



  •  Overnight travel required
  • Provide support to the Executive Leadership Team
  • Board meeting and Strategic Planning preparation (as requested)
  • Assist with Marketing and Communication campaigns (as requested)
  • Perform Risk & Compliance events and/or services (as requested)



  •  Financial industry experience
  • A commitment to member satisfaction
  • Pleasant, patient, and friendly attitude
  • Strong decision-making and analytical abilities
  • Detail-oriented and good communication/listening skills
  • Energetic, forward-thinking, high ethical standards, and an appropriate professional image
  • Well-organized and self-directed
  • Proficient in Microsoft Applications especially Powerpoint
  • Adult educational skills
  • Outgoing and engaging personality
  • Strong communication skills
  • Bachelor’s degree or equivalent; or three to five years of payments-related experience and/or training; or equivalent combination of education and experience


Certificates and Licenses:

One or more of the following accreditations preferred: Accredited ACH Professional (AAP), Certified Payments Professional (CPP), Certified Treasury Professional (CTP), Payment Card Industry Professional (PCIP), National Check Professional (NCP), Accredited Payments Risk Professional (APRP).

If you are interested in this job, please send your resume to [email protected]

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