Payments Education On-Demand
Members receive 50% discount on all training sessions.
With on-demand learning, your employees can log onto online courses anytime, any day, from anywhere. Our library will provide you with the core curriculum you need to train your staff on-demand!
Internet based classes combine a visual slide presentation with presenters voice streaming. Each webcast includes downloadable reference materials and can be accessed at a time that best suits your team. Project the webcast in a conference room and you can train multiple members of your staff for a single, low-cost registration fee. Your purchase will be viewable throughout the calendar year.
Webcast Benefits:
- Training happens when and where you want it.
- Options for Single or Multiple Viewings.
- No travel expense.
On Demand Sessions available 48 hours after the live recording date.
"Read Twice, Click Once" Business Email Compromise
“Read Twice, Click Once” - Business Email Compromise
The expression “measure twice, cut once” is meant to double check your measurements before cutting the board. “Read Twice, Click Once” is sound advice when dealing with email communication. Because email continues to be the primary vehicle for electronic communications, the growing and evolving trend of account takeover and fraud via Business Email Compromise (BEC) is of great concern to consumers, businesses and law enforcement.
Between October 2013 and May 2018, the Internet Crime Complaint Center (IC3) identified over 78,000 incidents with losses totaling over $12.5 Billion dollars. Business Email Compromise, also know as Email Account Compromise, is a sophisticated attempt to target, not only businesses, but consumers as well.
While commonly used for unauthorized transfers, the scam can also be used to compromise business email account as well as personal information.
This session will highlight:
- Methods used to perpetrate the fraud (not all are via email)
- Controls to help you detect and prevent the attempts
- Tips to educate your staff, businesses and consumers
AAP Credits:1.2
Member Price: $150
Non Member Price: $300
Click Here to Register!
Government Payments
Members OnlyThe PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.
Featuring Guest Speaker: Lisa A. Innaurato, Business Analytics Specialist, Department of the Treasury, Bureau of the Fiscal Service
The United States Treasury is the largest single Originator in the ACH Network today. With over a billion entries originated annually, payments originated by the federal government affect all financial institutions in many ways and that includes exception processing. Don’t miss this opportunity to hear how the Bureau of the Fiscal Service is seeking to reduce costs and increase efficiency within its payments processing structure. This session provides an overview of their new paperless initiatives and process improvements for Reclamations and claims of Non-Receipt and other payments efficiency efforts.
AAP credits 1.2
Members Only
Click Here to Register!
I Want To Be An AAP!!
Members OnlyThe PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.
Click Here to Register!
Same Day Expansion.. What's Next?
Members OnlyThe PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.
This session will provide an update on the current initiatives within the ACH Rules including:
- DFI to DFI Messaging
- ACH Quality & Risk Management Request for Comment (RFC) topics
- ACH Rules Compliance Audit Proposal
AAP credits 1.2
Members Only
Click Here to Register!
The Importance of Payment Expertise
Members OnlyThe PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.
Click Here to Register!
Return Fee Entries and Reinitiated Entries
Members OnlyPaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.
AAP credits 1.2
Click Here to Register!
Best Business Practices & Risk Controls Retail Payments
Members OnlyThe PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.
AAP credits 1.2
Click Here to Register!
Top 3 Member Questions: Exceptions, Reclamations and IATs
Members OnlyPaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.
AAP credits 1.2
Click Here to Register!
Check Mate (Check Basics RCC & NCP)
Members OnlyThe PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.
AAP credits 1.2
Click Here to Register!
Third Party Sender Registration Briefing
PaymentsFirst Lunchtime Webinar Wednesday
PaymentsFirst Lunchtime Webinar Wednesdays are designed to provide a quick 15-minute briefing full of learning tips, points and practices.
The March 1st deadline for third-party sender registration is quickly approaching. This brief session will discuss registration tips and troubleshooting.
AAP Credits 0.30
Click Here to Register!
Regulation CC Quick Review
PaymentsFirst Lunchtime Webinar Wednesday
PaymentsFirst Lunchtime Webinar Wednesdays are designed to provide a quick 15-minute briefing full of learning tips, points and practices.
Although Regulation CC can be tricky, it is important for frontline staff to have a clearing understanding of the regulation. This brief session acts as a fundamental stepping stone for those who are new to banking or a refresher course for a seasoned operations employee.
AAP Credits 0.30
Click Here to Register!
Same Day ACH Recap
PaymentsFirst Lunchtime Webinar Wednesday
PaymentsFirst Lunchtime Webinar Wednesdays are designed to provide a quick 15- minute briefing full of learning tips, points and practices.
Same Day ACH has forever changed the banking industry. Join us as we discuss the benefits and the complications that have resulted from Same Day ACH. Also learn if Same Day changes should be expected from NACHA in the coming months and years.
AAP Credits 0.30
Click Here to Register!
Account Disclosures- What payment info is needed?
PaymentsFirst Lunchtime Webinar Wednesday
PaymentsFirst Lunchtime Webinar Wednesdays are designed to provide a quick 15-minute briefing full of learning tips, points and practices.
Have you ever wondered why account disclosures are so lengthy? When it comes to regulatory information and account disclosures, it can be tough to keep track of what is mandated by regulation. This session provides a quick briefing on the requirements for account opening disclosures including Regulation E and Regulation CC.
AAP Credits 0.30
Click Here to Register!
2018 Payments Rules Update
Same Day ACH Phase 3 and Regulation CC are just a few of the topics that will be discussed during the Payments Rules Update 2018. This presentation will give financial institutions a jump start on planning ahead of upcoming rules changes.
AAP credits 1.2
Member Price: $150
Non Member Price: $300
Click Here to Register!
ACH Beginner Webinar Series
This session is designed to cover the basics of ACH from the perspective of both the Receiving Depository Financial Institution (RDFI) and the Originating Depository Financial Institution (ODFI) and will include:
- Transaction Flow and commonly used terms/acronyms
- Standard and extended return time frames, exception item processing, pre-notification and notifications of change, difference between consumer and corporate payments
- Authorization and retention requirements, ODFI warranties
AAP Credits for Series: 5.4 | AAP Credits for Individual Session: 1.2
Member Price: $395
Nonmember Price: $790
Click Here to Register!
ACH Fundamentals Webinar Series
During this 3-day series, we will cover Receiving ACH 101, which is designed to provide the groundwork for understanding ACH from the perspective of the Receiving Depository Financial Institution. Origination ACH 101 covers the fundamentals of ACH origination including the requirements for ODFIs, third party processors, OFAC and more. Tech specs will review how ACH files are formatted and what information is included in each file.
AAP Credits for Series: 5.4 | AAP Credits for Individual Session: 1.2
Member Price: $395
Nonmember Price: $790
Click Here to Register!
ACH Origination - Start Up Lab
Series I
Are you looking to start ACH origination in your institution? While the process is not complicated, it not just turning on a switch and announcing the service to business clients. Join us as we spotlight the areas that you want to consider and decisions to be made before "announcing" ACH origination to the world. We offer some sound business practices that will help start the process and make it successful.
AAP Credits: 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
ACH Origination - Building Your Education Program
Series 2
Have you just started ACH origination? Have you been offering origination but just realized that the "originator training" piece is missing? In either case, this webinar is for you. Originator education remains one of the more difficult processes to implement for most institutions. While it may seen daunting, it is really a simple process to implement and track. Join us as we help turn your origination team into an educating force for your originators.
AAP Credits: 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
ACH Origination - Audit Your Origination Customers
Series 3
Industry best practices agree that due diligence includes ongoing monitoring and review of your origination customers. This session will look to create best practices checklist with items to consider as you prepare due diligence procedures for your Originators.
AAP Credits 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
Advanced ACH Series
Attend this webinar series for an in-depth look at the rules and regulations associated with the ACH network. Attendees can expect a detailed review of Rules and regulations within policies and procedures and the high-risk transactions affected by fraud. The series gives information that goes beyond day to day ACH operations.
AAP Credits for Series: 3.6 | AAP Credits for Individual Session: 1.2
Recordings Only
Member Price: $395
Nonmember Price: $790
Click Here to Register!
Banks Competing with P2P Technology
During 2016, 25% of mobile payments users transferred money to friends or relatives within the United States. as P2P continues to grow at rapid rates, some financial institutions are beginning to make their move to compete with new product offerings in 2018. As we start the New Year, this webinar will discuss the growth of P2P technology and the importance banks have to enhance their product offerings and get in the game to compete with the new method of sending and accepting payments.
AAP credits 1.2
Member Price: $150
Non Member Price: $300
Check Exceptions - Returns and Adjustments
What happens when an item cannot be immediately processed and needs special handling? This session will focus on those exception situations with a focus on how to decide item disposition. Should it be handled as a return or an adjustment and how does timing factor into this decision? If the item is sent as a return, what return codes should be included so the item can be properly identified by the depository bank upon receipt? Common error and adjustment types as handled through both the Fed and private sector are also covered in this session.
AAP credits 1.8
Member Price: $180
Non Member Price: $360
Click Here to Register!
Compliance Mini Webinar Series
The Compliance Mini Webinar Series includes three 15 minutes webinars on the topics below:
Account Disclosures- What should be included?
Have you ever wondered why account disclosures are so lengthy? When it comes to regulatory information and account disclosures, it can be tough to keep track of what is mandated by regulation. This session provides a quick briefing on the requirements for account opening disclosures including Regulation E and Regulation CC.
Regulation CC Quick Review
Although Regulation CC can be tricky, it is important for frontline staff to have a clearing understanding of the regulation. This brief session acts as a fundamental stepping stone for those who are new to banking or a refresher course for a seasoned operations employee.
Third-Party Sender Registration
NACHA requires all Originating Depository Financial Institutions to register third-party sender and direct access relationships. This brief session will discuss registration tips and troubleshooting.
Recordings
Member Price: $99
Nonmember Price: $198
Click here to register
Credit Underwriting for ACH & RDC Customers
The Payment Process begins with your customer signing up for service whether it be Remote Deposit Capture or ACH. Although the first thing on your mind shouldn’t be the risk in payments, it is crucial that your credit underwriters get involved as well as understand your payment’s risk management program. Join this interactive webinar to discuss how credit underwriting goes from approval into processing. Understand the resources your team needs to successfully underwrite these customers.
AAP Credits:1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
Effectively Setting and Monitoring ACH and RDC Exposure Limits
Consumer and business customers have come to expect options that are easier and faster. Financial institutions are stepping up innovation and services offering to meet the increasing demands all while having to keep the financial institution safe and sound. One way this can be accomplished is by setting exposure limits across payments channels. No longer can a financial institution just keep an eye on ACH and RDC or Corporate Customer versus Consumers. Regulators are looking to see if financial institutions have a written and implemented a monitoring program across all payments systems. This session will address the importance of setting exposure limits for some of your most common products and services. We will review Mobile RDC, P2P transactions, Wire transfers in your cash management system and corporate and consumer bill pay.
AAP Credits: 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
EMV Liability Update
Many individuals in the U.S. have EMV chip cards in their wallets, but the lack of understanding of the protection and benefits of the technology has left many consumers feeling an inconvenience when making a point-of-sale transaction. In addition, merchants don’t necessarily understand how to correctly accept and process an EMV chip transaction or are even how the shift in liability for losses may impact their business. During this webinar, we will review EMV and how it affects both the consumer and the merchant the US today.
AAP Credits: 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
FFIEC Cybersecurity Tool Kit
In light of the increasing volume and sophistication of cyber threats, the Federal Financial Institutions Examination Council (FFIEC) developed the Cybersecurity Assessment Tool to help institutions identify their risks and determine their cybersecurity preparedness. The Assessment provides a repeatable and measurable process for financial institutions to measure their cybersecurity preparedness over time.
This session will highlight:
- The 2014 pilot program and general observations taken from it
- Specific areas identified within the Inherent Risk and Cybersecurity Preparedness
- A look inside the Cybersecurity Assessment
AAP Credits:1.2
Member Price: $150
Non Member Price: $300
Click Here to Register!
Fighting Cyber Crime While Balancing Security and Convenience
Financial institutions increasingly rely on internetbased products. Cybercriminals use a variety of methods to steal information and deceive users into revealing personal information. When you consider the amount of data that may be available to those parties, you can understand why cybersecurity continues to be a focus of examiners. Join us as we look at the balance of security and convenience for the next generation in payments, and discuss industry best practices to keep your organization safe.
AAP credits 1.2
Member Price: $150
Non Member Price: $300
Click Here to Register!
Government Payments - Know Your Responsibilities!
ACH Federal Government Payments are subject to the same rules as the private industry, but with some exceptions. It is those exception however, that can affect the liability of your financial institution. Speakers will clarify the responsibilities of the RDFI when it comes to DNEs, returns and reclamations. Join us and learn how to navigate the Green Book to help you reduce your financial institution's liability.
Topics covered
- Enrollment
- Payment Processing
- Non-Receipts
- Returns
- Reclamations
AAP credits 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
Interchange Series
INTERCHANGE SERIES (INCLUDES ALL THREE WEBINARS)
This package includes the following three webinars:
Part I. Understanding the Basics of Credit Card Processing- Most merchants have a large misconception of how credit card processing works. During this webinar we will discuss the basics of understanding of merchant processing, who are the key players, and the merchant transaction cycle. Whether a merchant is retail, moto or e-Commerce, differences in risk qualifications during the underwriting process, annual rate increases from the Card Associations, multiple terminal and software choices, often make merchant processing difficult to understand. Part 1 will provide the merchant processing basics for those unfamiliar with the card processing industry.
Part II. Understanding the Merchant Fees and Charges- Various monthly and annual fees may be charged by merchant account providers. Understand the different types of interchange rates and understand credit and debit card fees more clearly.
Part III. How to Read a Merchant Statement/ Cost Analysis- Understanding how to read a credit card processing statement can be difficult with many unexplained acronyms, randomly placed numbers and computations that can be confusing. We will look at several examples to help understand how to not only read a merchant statement, but we will also take a look at a cost analysis which would help save a potential customer money on their merchant processing.
AAP Credits: 1.2/ webinar
Member Price: $350
Non Member Price: $790
Click Here to Register!
NCP Exam Prep Series- Check Fraud, Risk & Mitigation (Part 1)
The series covers the four major areas of the check business including the following:
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Rules, laws, and regulations
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Fraud and Risk Mitigation
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Check Operations
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Check Products
Member: $180
Non Member: $360
Click Here to Register!
NCP Exam Prep Series- Check Fraud, Risk & Mitigation (Part 2)
The series covers the four major areas of the check business including the following:
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Rules, laws, and regulations
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Fraud and Risk Mitigation
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Check Operations
-
Check Products
Member: $180
Nonmember: $360
Click Here to Register!
NCP Exam Prep Series- Check Products
The series covers the four major areas of the check business including the following:
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Rules, laws, and regulations
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Fraud and Risk Mitigation
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Check Operations
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Check Products
Member: $180
Nonmember: $360
Click Here to Register!
NCP Exam Prep Series- Exceptions, Returns & Adjustments
The series covers the four major areas of the check business including the following:
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Rules, laws, and regulations
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Fraud and Risk Mitigation
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Check Operations
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Check Products
Member: $180
Nonmember: $360
Click Here to Register!
Payments Fraud - Risk and Risk Mitigation Part II
This session focuses on the FFIEC guidance for identifying and assessing risks to retail payment systems and will cover the six main types of risk and general strategies for managing each. The session will also review the guidance’s four main areas of focus for Business Continuity Planning and how the financial institution establishes a basis to recover and resume business processes when operations are unexpectedly disrupted.
AAP credits 1.8
Member Price: $180
Non Member Price: $360
Click Here to Register!
Regulation E - Debit Card
Even though Regulation E's primary purpose is consumer protection, the verbiage can lead to confusion especially when dealing with debit cards. Join us as we raise the veil on liability as it pertains to debit cards. Attendee will leave with a clear understanding of not only how to calculate your liability but also help prevent errors that could cause Regulation E violations.
AAP credits 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
Regulation E- Card Disputes and Liability
As the payments ecosystem readies for Visa’s new chargeback rules, the transaction dispute process for credit and debit cards has just become more challenging. Changes in transaction codes are shifting formats, dispute windows for merchants are changing and eCommerce transactions have new rules for issuers.
Branded debit cards are governed by operating rules of the card brand overlapping with Regulation E provisions (e.g., zero cardholder liability). The relationship between the card-issuing financial institutions and consumer account holders are governed through Regulation E. Do the rules conflict, or are they complimentary to one another? During this session we will examine the dispute processes from a high level and break down the requirements and discuss the differences.
AAP credits 1.2
Member Price:$150
Non Member Price:$300
Click here to register
Same-Day ACH - The Debits Are Coming
September 15th, 2017 marks the arrival of Same Day Debits to the ACH Network. The operational implications to Phase 2 will be significant. Here is an excerpt from the Federal Bank’s FedFlash Bulletin that highlights just a few of the potential concerns raised by the September 15th rollout:
Phase 2 of the NACHA Same Day ACH Rules change to allow debit entries along with the credit entries implemented under Phase 1 becomes effective on September 15, 2017. As with Same Day Automated Clearing House (ACH) credits, each Same Day ACH debit, provided all other requirements are also met, will result in the Same Day ACH Entry Fee of 5.2 cents being charged to the originating depository financial institution (ODFI).
- Are you proactively working to understand the implications of same-day settlement of debits?
- Are you wondering how much of an issue stale-dated entries could be upon Phase 2 implementation?
The impacts from Phase 2 can be significant to you and your customers, especially if you and your staff aren’t educated or prepared well in advance.
Attend this Same Day ACH webinar as we discuss how Same Day Debits will affect your institution and what you should begin to do now to ready your organization for this dramatic change.
AAP Credits 1.2
Recording Session
Member Price: $140
Non Member Price: $280
Click Here to Purchase!
Stop Payments vs Authorization Revoked - Reg E and ACH Rules
Stop Payment vs Authorization Revoked can cause great confusion. If you read Regulation E, they don't differentiate between the two. Who's responsible for revoking the authorization, the consumer or the financial institution? Is the stop payment for one payment or all payments? What do the Rules say? Join us for a detailed discussion about the differences between Authorization Revoked and Stop Payment; we use scenarios and case studies to train staff to respond to these situations.
AAP Credits 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
Taking Charge of Chargebacks
Managing the charge back life cycle is important to your institutions and customers. According to The 2013 Federal Reserve Payments Study there are approximately 333.6 million credit cards, so chargebacks will likely continue to be a part of your operations workflow. This webinar will provide you with the basic knowledge you need to understand the chargebacks life cycle and the steps you need to take to ensure chargebacks are handled properly and timely.
AAP credits 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
Tax Refunds & Exceptions
Posting tax refunds and handling exceptions can raise many questions. Attend and learn the difference between State and Federal refunds and your liabilities as an RDFI to avoid mistakes that can be costly to your financial institution. In this webinar, you will learn: what happens when the name and account number do not match; what happens if the account is closed or the account holder is deceased; what happens if the payment posts to the wrong account and who is at fault.
AAP credits 1.2
Member Price: $150
Non Member Price: $300
Click Here to Register!
Third Party - Know Your Customer
What is the difference between a Third-Party Service Provider and a Third-Party Sender? How do I know if one of my Originators is a Third-Party Sender? Does it matter? The process of determining the difference can be somewhat confusing. Join us as we help clarify the differences between all these parties.
AAP Credits: 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
Top Ten ACH Audit Exceptions & Solutions
The 2017 ACH audit year has come to a close. Join the speakers to review the season’s top ACH audit exceptions. We will also explore how to correct these issues and avoid them during 2018.
AAP credits 1.2
Member Price: $150
Non Member Price: $300
Click Here to Register!
Unauthorized Entries - Before and Beyond the 60 Days
Unauthorized entries are one of the most challenging issues that the Operations area face on a regular basis. Do we use the 60 days in the NACHA Rules Book or Regulation E? When is it just the consumer's responsibility? What about after the 60 days, does our liability end? Join us for a session that will help reduce your liability and learn to deal with unauthorized entries with confidence.
AAP Credits 1.2
Member Price: $140
Non Member Price: $280
Click Here to Register!
Understanding Credit Card Processing
This webinar will provide you an introduction to the world of card payments. We’ll discuss basic concepts, participants, terms and provide an overview of the legal framework. We’ll clarify the distinctions between debit and credit instruments, signature and PIN-based debits, and the various card associations and networks.
AAP Credits: 1.2
Member Price: $140
Non Member Price: $280
Click Here to Purchase!
Underwriting Guidelines for ACH and RDC Customers
The Payment Process begins with your customer signing up for service whether it be Remote Deposit Capture or ACH. Although the first thing on your mind shouldn’t be the risk in payments, it is crucial that your credit underwriters get involved as well as understand your payment’s risk management program. Join this interactive webinar to discuss how credit underwriting goes from approval into processing. Understand the resources your team needs to successfully underwrite these customers.
AAP Credits:1.2
Member Price: $150
Non Member Price: $300
Click Here to Register!
Education
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