PALS Courses and Recorded Webinars

This course is customized for beginners, and addresses the basics of the ACH Network. 

Topics discussed include:

• Transaction Flow
• Commonly used Terms/Acronyms
• Standard and Extended Return Timeframes
• Return Item Processing
• Prenotifications and Notifications of Change
• Differences between Consumer and Corporate payments
• Basic Authorization and Retention Requirements

AAP/APRP credits - 0.6

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

Even though authorizations have existed for almost forty years, there is still some confusion regarding what is and what isn’t an authorization.  Join us as we take a deep dive into ACH Authorizations. 

Topics of discussion include:

• Single vs Recurring
• Notice = Authorization (ARC, BOC, POP, RCK)
• Telephone Initiated (TEL
• Internet-Initiated/Mobile (WEB)
• Standing Authorizations (New in 2021)
• Oral Authorizations (New in 2021)

AAP/APRP credits 1.8

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Are you already an ODFI or are you considering it? Many institutions focus their origination services on those business clients, but have you looked a little further in your own house. This session will explore some of the uses for internal origination in your own organization as well as provide some best practices to help mitigate that origination risk.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Do you have a new employee or someone that needs a little refresher?  Send them to Summer Camp!  

This session will focus on the most popular SEC codes, their authorizations and return timeframes.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Do you have a new employee or someone that needs a little refresher?  Send them to Summer Camp!  

This session will focus on Stop Payments, their proper procedures and timeframes.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

This session will cover the current state of automatic text generation, realistic chat bots, artificial imagery and video, and arterial online persona.  We will also look at how it effects coversations, security and decision-making.  

Our speaker, Dave Bernard with The Intellection Group, delivered this well-received session at our 2020 Virtual Solutions Conference and agree to present it again for our October, 2021 Power Hour.

AAP credits 1.2

APRP credits 1.2

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

This course will provide a basic overview of card payments. Topics include:

• Type of Card Payments
• Participants in the Card Network
• Regulations
• The Difference between Credits & Debits
• Card Process Flow
• Card Network Rules

AAP/APRP credits - 0.5

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

Are checks a mystery to you? Do you need to learn more about the participants in the Check network?  Do You know the difference between check clearing and check collection?  What about the rules and regulations that govern check? If so, this course is ideal for you!

AAP/APRP credits - 0.6

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

Cyber criminals use a variety of methods to steal information and commit fraud.  With financial institutions relying increasingly on internet based products and automation, the amount of data being transferred is staggering.  When you consider that, you can understand why cybersecurity and data protection continues to be a focus of examiners.  Join us as we look at the current state of account takeover and identity theft, topics will include:

• Up-to-date information on identity theft and fraud
• Effects of Economic Impact (Stimulus) Payments
• Unemployment Fraud Scheme
• Best practices to help keep your organization safe

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

In this age of data breaches, payments data is a hot ticket to hackers.  The Nacha Operating Rules have specific requirements on how and what to control regarding the security of the payment data.  Join us as we cover the ACH Security Framework as well as the new updated rules going into effect this year.

AAP / APRP credits 1.2

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

PaymentsFirst and the Center 4 Payments recently launched their second nationwide market study focusing on Digitizing Payments: The Online Account Opening Experience.  The survey examines current financial institution practices and procedures to safely manage online account opening, and to detect, evaluate, and mitigate associated risk throughout the online account opening process.

The study brings into focus:

• Online account opening is a growing trend;
• Risk avoidance is a key rationale for not offering online account opening;
• Financial institutions are diligent about fraud mitigation associated with online account opening;
• Various tools are used to mitigate risk and fraud with online account opening.

The digitization of financial services is a trend that is expected to continue. While digital financial services present unique risks to organizations, they can be mitigated. By leveraging the information outlined in the study, financial institutions can continue to meet the needs of their customers and members, while protecting their interests and safeguarding the U.S. financial system.

Guest Speaker - Sean Carter, AAP, NCP - President & CEO - NEACH

AAP / APRP credits 1.2

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

Financial Elder Abuse is viewed as one of the fastest growing crimes in the US.  As of the last census, over 41 million citizens were identified as aged 65 and older.  This represents over 18% of the population.  By 2030, the number could reach almost 75 million! 

Why should you be concerned?  Money!

These individuals hold nearly 70% of all savings deposits in commercial banks, nearly 80% of dollars in savings institutions and 80% own their homes. Because of the vast holdings, these individuals are easy targets for abuse. Bloomberg estimates these losses at almost 37 Billion a year! This session will include:

• What constitutes as financial elder abuse
• Identification of "Mandatory Reporter" (the laws vary by state)
• What you can do to protect these individuals at your institution

AAP/APRP credits -

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

This course will cover the basics of establishing exposure limits. Topics will include:

• The initial analysis and controls
• Establishing and managing exposure limits
• Limit review and monitoring of various metrics

Please note, while not required, it is highly recommended that you complete the Credit Underwriting Course prior to the Exposure Limits Course.  The Credit Underwriting Course will provide some basic information on some of the topics covered with Exposure Limits.

AAP/APRP credits - 0.8

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

The U.S. Treasury and Bureau of Fiscal Service have made updates to the Green Book, a comprehensive guide for financial institutions receiving government ACH payments, which include applying a refreshed look, incorporating recent Nacha Rules changes, and eliminating and updating out of date information. However, the most important change is within Chapter 5, Reclamations, and is specific to what to do upon notification of death with payments already posted and what to do upon notification of death with subsequent payments.

Financial institutions receiving government payments are encouraged to review and be familiar with these changes and we suggest a comparison to your internal policies, procedures, disclosures, and processes.  Don’t miss this session where we will identify the changes and impacts to Receiving Depository Financial Institutions while providing conversation and suggested sound business practices. The changes include updates to the following:

• Enrollments – clarifying content regarding the use of the ENR SEC code
• ACH Payment Processing – clarifying content regarding the adoption of recent Nacha Rule Changes, clarifying content to Availability of Funds
• Returns – clarifying content regarding the addition of R20
• Death Notification Entries (DNE) and Flagging Examples
• Reclamations – updated information and clarification of content
  • Requirements to Return Post-Death – new section
  • What to do Upon Notification of Death with Payments Already Posted and Subsequent Payments
  • ACH Debit Authorizations – new section
• Notification of Change – new clarifying content

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

A comprehensive overview of the Federal Reserve Bank's Security and Resiliency Assurance Program (SRAP) with time for Q&A. This session is intended to be an informative session where covered organizations can gain a better understanding of the program, how they are affected, what actions need to be taken to comply with the FRBs SRAP requirements, with remaining time for Q&A. The SRAP requirements became mandatory in January 2021, for any organization that implements a FedLine Access Solution and/or user Federal Reserve Bank Services and attestations are required annually.

Speakers:

Michael Ram, CISSP, CFCP, CDPSE - Knowledge Leader in Information Security and Risk Management - Federal Reserve Bank’s Customer Relations and Support Office (CRSO), Federal Reserve Bank of Chicago

Peter Nikoloff - Risk Management Analyst in the FedLine Resiliency & Compliance Group - Federal Reserve Bank’s Customer Relations and Support Office (CRSO), Federal Reserve Bank of Chicago

AAP credits 1.2

APRP credits 1.2

Webinar Recording is available for 90 days from registration.

Recording Only

Member Price: Complimentary!

Click here to register

Federal Government Payments delivered via ACH are subject to specific rules and liabilities outlined within The Green Book.  When it comes to government reclamations, many institutions may find the rules, timeframes and liabilities difficult to understand. This session will highlight the rules, how to limit your liability, and cover the recent updates related to government reclamation.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

This course provides a basic understanding of handling ACH adjustments utilizing the proper time frames involved. During this course you will become familiar with the topics listed below:

• Understanding Participant Agreements
• Defining Regulation E & The Nacha Operating Rules
• The Requirements of Written Statement of Unauthorized Debit
• Processing Consumer Disputes
• Managing Non-Consumer Disputes
• Understanding Limitation on Warranty Claims

AAP/APRP credits - 0.5

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

Nacha's Third-Party Sender Registration Rule requires that originating depository financial institutions (ODFI’s) submit and maintain information on every Third-Party Sender with which it maintains a relationship. Identifying Third-Party Sender relationships are also key to ensuring that you have proper risk controls, risk assessments, and agreements are in place. Are you often confused about identifying these important relationships? Join us, as we walk through how to identify a Third-Party Sender and discuss common scenarios involving this relationship.

Areas Covered in this Session:

• Recognize the differences between a Third-Party Sender and a Third-Party Service Provider.
• Learn how to identify Third-Party Sender relationships & Nested Third-Party relationships.
• High-level overview of a Third-Party Sender responsibilities

AAP credits 1.2

APRP credits 1.2

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

The Nacha Operating Rules spell out specific warranties and liabilities for receiving institutions.  Add to that, the processing requirements, stop payment and return timeframes.  Ensure your compliance with these rules by joining as we cover the following topics:

• Warranties and Liabilities of RDFIs
• Processing and Posting Requirements
• Stop Payment and Return Timeframes

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Financial institutions must adhere both to the Nacha Rules and to Regulation E and sometimes is seems they are in conflict. We will help you understand liabilities, electronic check conversion, statement requirements, unauthorized vs. error resolutions and the proper handling of stop payments and more. Who has the obligation and the liability within the transaction? Join this lively session as we sort through the confusion.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Join us for our 2021 Payments Update.  2020 not only brought on unprecedented changes in our lives but in payments as well.  In addition to the already scheduled changes for 2021, the Fall of 2020 brought eight NEW changes regarding egregious violations of the rules, a dramatic change for authorization warranties, and new opportunities for acquiring authorizations.  We also anticipate additional changes to be coming soon! 

Topics will include:

• New Same Day Third Window
• Commercially Reasonable Fraud Detection Standards for WEB Debits
• Unauthorized Entry Fee Adds R11 Returns
• Data Security Requirements for Account Information
• New Rules Changes from September 30, 2020 Ballot
• Addition of Egregious Definition Within Rules Enforcement
• Clarification on Permissible Usage of Reversals
• New Timeframes for Proof of Authorization
• Standing and Oral Authorization
• Authorization Changes Regarding Clarity, Flexibility and Consistency
• Alternative to Proof of Authorization
• Written Statement of Unauthorized Debit via Electronic/Oral Delivery

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Fraudsters have a history of taking advantage of tragic situations. The surge of fraud with checks and mobile deposit capture during COVID-19 is a prime example. During this session, we will discuss the following:

• Indorsements
• Alterations
• Counterfeit/Forged Items
• Duplicate Deposits

Join us to discuss how best to protect you and your consumers from RDC/check fraud and general risk mitigation to avoid errors impacting liabilities.

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AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Debit Card disputes are a constant frustration for many financial institutions.  One of the challenges is the various timelines that must be followed to determine the consumer’s limited liability for disputed transactions.  In this session, we’ll specifically look at the proper timeframes, provide best practices to ensure that you calculate the correct liability as allowed by Regulation E.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Financial institutions must ensure that they are correctly interpreting Regulation E and are compliant with all of the requirements for processing error disputes for debit card transactions and ACH. This course will review the error resolution process and the very specific requirements for disclosing information to your customers during the investigative process. Key topics include:

• Conditions for Consumer Liability
• How to Calculate the Consumer’s Liability
• Timely Notice Given vs Timely Notice Not Given
• Dispute Scenarios Quiz

AAP/APRP Credits - 0.6

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

Representatives from the Federal Reserve’s Retail Payments Office will share their observations on fraudulent payment activity and future initiatives that may help financial institutions with their risk mitigation processes.

This is an informational session, there are no continuing education credits for this session.

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

While the ACH Rules clearly segregate stop payments and revoked authorizations, Regulation E views both as "stop payments". Join us for a detailed session covering the ins and outs of revoked authorizations and stop payments. The financial institution's responsibility will be discussed in accordance to the NACHA Operating Rules and Guidelines with some reference to Regulation E. The viewer will leave with a clear understanding of the appropriate situations for both types of transactions. Whether you are new to banking or a seasoned employee, this is a session that you do not want to miss.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

This complimentary session will include a 2021 update of The Clearing House.  Topics will include:

• Who and what is The Clearing House
• An Electronic Payments Network (EPN) ACH Operator Update
• An RTP Update

This is an informational session, there are no continuing education credits for this session.

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

Are you new to Treasury Management?  Are you unsure about the connection between Treasury Management and the Nacha Operating Rules and Guidelines?  Then you need Treasury Management 101!  This course is the foundation for the basic knowledge needed to build a strong Treasury Management team within your financial institution. 

In the course, you will:

• Learn what Treasury Management is all about.
• Discuss the common Treasury Management products and services offered by financial institutions.
• Develop a better understand of the relationship between Treasury Management and Nacha Operating Rules and Guidelines.
• Understand the importance of educating Originators and financial institution employees.

AAP/APRP credits - 0.5

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

Join us as we review best practices and navigate through the changing landscape of unclaimed property and the laws which vary by state. We are going to review common errors made by financial institutions and consumers, with a good summary of compliance best practices for you to review and implement internally.

The speakers for this session were Mike Ryan with Linking Assets Inc. and Michael Unger with Crowe LLP

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

The upcoming Limitation on Warranty Claims Rule change will significantly impact the length of time an RDFI can make a warranty claim against an ODFI for proof of authorization. This change can shift liability for some transactions from the ODFI to the RDFI.  Changes to Reversal Rules have been approved to help deter and prevent, as much as possible, improper use of reversals. Several changes make up this new Rule including a definition of an Egregious violation as a Class 2 or Class 3 Rules violations with sanctions for violations up to $500,000 per occurrence.   Both of these changes can negatively impact untrained DFIs.  This session will help you understand how to protect your liability and properly handle both warranty claims and reversals. 

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

The Nacha Rules require that an ACH Risk Assessment is performed in conjunction with the ACH Audit.  The ACH Risk Assessment reviews access points, controls, policies, IT security and business continuity. Our trusted team will walk you through some key compliance areas and offer their expertise on what should be included in your ACH Risk Assessment.

Areas Covered in this Session:

• Defining General Requirements of an ACH Risk Assessment
• Summarize Key Regulatory Requirements
• Understanding Risk Rating – Residual & Inherent
• Review of Risk Management Controls and Oversight
• Examine Vital Compliance areas
• Reviewing Sound Business Practices & Recommendations

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

During this session we will discuss the technical requirements, significant controls, and what to expect from your Wire Transfer Audit & Risk Assessment. Our trusted team will walk you through some key compliance areas and offer their expertise on what should be included in your Wire Transfer Audit & Risk Assessment.

Areas Covered in this Session:

• Defining General Requirements of Wire Transfer Audits & Risk Assessment
• Summarize Key Regulatory Requirements
• Understanding Risk Rating – Residual & Inherent
• Review of Risk Management Controls and Oversight
• Examine Vital Compliance areas
• Reviewing Sound Business Practices & Recommendations

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

This course will provide an introduction to the basics of Wire Transfers.  Topics include;

• Wire Transfers Defined
• Wire Transfer Participants
• Wire transfer Flow and Instruction
• Types of Wire Transfers & the Financial Institution's Role
• Types of Connections & Transmission
• Legal Framework for Wires

Credits - 0.4

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register