PALS Courses and Recorded Webinars

Have you heard about PALS, the newest education offering from PaymentsFirst?  PALS is our Anytime Learning System where you can view our Recorded Webinars and Power Hours as well as our new On-Demand Courses that we will be adding throughout the year!

Join us as we take you for a walk through PALS!  Some of the benefits include:

• Individual access with event and continuing education credit tracking
• Tiered pricing for multiple registrants
• Instant access to the Webinar, Power Hour or On-Demand Courses (no waiting on a link!)
• Access to Webinar/Power Hour handouts and On-Demand Course Resources
• Certificates of Completion

This is an informational session.  There are no continuing education credits for this session.

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

Do you have a basic understanding of both the Receiving Depository Financial Institution (RDFI) and the Originating Depository Financial Institution (ODFI) roles and responsibilities with ACH? This course will cover the following topics: 

Key topics:

• Sound Business Practices
• Policies and Procedures
• Risk Mitigation
• RDFI Warranties and Liabilities
• ODFI Warranties and Liabilities

AAP/APRP credits - 0.6

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

Have you ever struggled to find the right person at another financial institution to help with a question or a transaction, only to end up with the wrong person or a dead end? Gratefully, the struggle to find someone is in the past. Join us as we learn about Nacha’s new ACH Contact Registry!  This new resource,  offered by Nacha, will allow Financial Institutions to locate and obtain contact information for assistance with questions or issues at other institutions more quickly and efficiently.  In this Power Hour discover the following:

• Who is permitted access to use the Registry
• What information is included in the Registry
• How this resource will benefit you
• Impacts and requirements behind this amendment for institutions to provide this information
• Requirements on when and/or how often the information has to be updated

AAP credits 1.2

APRP credits 1.2

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

Do you have a new employee or someone that needs a little refresher?  Send them to Summer Camp!

This session will cover those special SEC codes that have specific requirements on the financial institutions that send or receive them.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Join us as our speaker, Alan Hanson from Gleam Law, provide a basic session on Cannabis and Cannabis banking.  Gleam Law is a cannabis law firm specializing in hemp, cannabis and legal marijuana matters.  Topics include:

• What is Cannabis?
• What is Legal?
• Is Cannabis Banking Legal?
• How NOT to Bank the Industry
• How to Bank Hemp Business
• How to Bank Marijuana Related Business

AAP / APRP credits 1.2

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

Are checks a mystery to you? Do you need to learn more about the participants in the Check network?  Do You know the difference between check clearing and check collection?  What about the rules and regulations that govern check? If so, this course is ideal for you!

AAP/APRP credits - 0.6

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

Cyber criminals use a variety of methods to steal information and commit fraud.  With financial institutions relying increasingly on internet based products and automation, the amount of data being transferred is staggering.  When you consider that, you can understand why cybersecurity and data protection continues to be a focus of examiners.  Join us as we look at the current state of account takeover and identity theft, topics will include:

• Up-to-date information on identity theft and fraud
• Effects of Economic Impact (Stimulus) Payments
• Unemployment Fraud Scheme
• Best practices to help keep your organization safe

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

In this age of data breaches, payments data is a hot ticket to hackers.  The Nacha Operating Rules have specific requirements on how and what to control regarding the security of the payment data.  Join us as we cover the ACH Security Framework as well as the new updated rules going into effect this year.

AAP / APRP credits 1.2

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

PaymentsFirst and the Center 4 Payments recently launched their second nationwide market study focusing on Digitizing Payments: The Online Account Opening Experience.  The survey examines current financial institution practices and procedures to safely manage online account opening, and to detect, evaluate, and mitigate associated risk throughout the online account opening process.

The study brings into focus:

• Online account opening is a growing trend;
• Risk avoidance is a key rationale for not offering online account opening;
• Financial institutions are diligent about fraud mitigation associated with online account opening;
• Various tools are used to mitigate risk and fraud with online account opening.

The digitization of financial services is a trend that is expected to continue. While digital financial services present unique risks to organizations, they can be mitigated. By leveraging the information outlined in the study, financial institutions can continue to meet the needs of their customers and members, while protecting their interests and safeguarding the U.S. financial system.

Guest Speaker - Sean Carter, AAP, NCP - President & CEO - NEACH

AAP / APRP credits 1.2

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

Financial Elder Abuse is viewed as one of the fastest growing crimes in the US.  As of the last census, over 41 million citizens were identified as aged 65 and older.  This represents over 18% of the population.  By 2030, the number could reach almost 75 million! 

Why should you be concerned?  Money!

These individuals hold nearly 70% of all savings deposits in commercial banks, nearly 80% of dollars in savings institutions and 80% own their homes. Because of the vast holdings, these individuals are easy targets for abuse. Bloomberg estimates these losses at almost 37 Billion a year! This session will include:

• What constitutes as financial elder abuse
• Identification of "Mandatory Reporter" (the laws vary by state)
• What you can do to protect these individuals at your institution

AAP/APRP credits -

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

This course will cover the basics of establishing exposure limits. Topics will include:

• The initial analysis and controls
• Establishing and managing exposure limits
• Limit review and monitoring of various metrics

Please note, while not required, it is highly recommended that you complete the Credit Underwriting Course prior to the Exposure Limits Course.  The Credit Underwriting Course will provide some basic information on some of the topics covered with Exposure Limits.

AAP/APRP credits - 0.8

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

The U.S. Treasury and Bureau of Fiscal Service have made updates to the Green Book, a comprehensive guide for financial institutions receiving government ACH payments, which include applying a refreshed look, incorporating recent Nacha Rules changes, and eliminating and updating out of date information. However, the most important change is within Chapter 5, Reclamations, and is specific to what to do upon notification of death with payments already posted and what to do upon notification of death with subsequent payments.

Financial institutions receiving government payments are encouraged to review and be familiar with these changes and we suggest a comparison to your internal policies, procedures, disclosures, and processes.  Don’t miss this session where we will identify the changes and impacts to Receiving Depository Financial Institutions while providing conversation and suggested sound business practices. The changes include updates to the following:

• Enrollments – clarifying content regarding the use of the ENR SEC code
• ACH Payment Processing – clarifying content regarding the adoption of recent Nacha Rule Changes, clarifying content to Availability of Funds
• Returns – clarifying content regarding the addition of R20
• Death Notification Entries (DNE) and Flagging Examples
• Reclamations – updated information and clarification of content
  • Requirements to Return Post-Death – new section
  • What to do Upon Notification of Death with Payments Already Posted and Subsequent Payments
  • ACH Debit Authorizations – new section
• Notification of Change – new clarifying content

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

A comprehensive overview of the Federal Reserve Bank's Security and Resiliency Assurance Program (SRAP) with time for Q&A. This session is intended to be an informative session where covered organizations can gain a better understanding of the program, how they are affected, what actions need to be taken to comply with the FRBs SRAP requirements, with remaining time for Q&A. The SRAP requirements became mandatory in January 2021, for any organization that implements a FedLine Access Solution and/or user Federal Reserve Bank Services and attestations are required annually.

Speakers:

Michael Ram, CISSP, CFCP, CDPSE - Knowledge Leader in Information Security and Risk Management - Federal Reserve Bank’s Customer Relations and Support Office (CRSO), Federal Reserve Bank of Chicago

Peter Nikoloff - Risk Management Analyst in the FedLine Resiliency & Compliance Group - Federal Reserve Bank’s Customer Relations and Support Office (CRSO), Federal Reserve Bank of Chicago

AAP credits 1.2

APRP credits 1.2

Webinar Recording is available for 90 days from registration.

Recording Only

Member Price: Complimentary!

Click here to register

Federal Government Payments delivered via ACH are subject to specific rules and liabilities outlined within The Green Book.  When it comes to government reclamations, many institutions may find the rules, timeframes and liabilities difficult to understand. This session will highlight the rules, how to limit your liability, and cover the recent updates related to government reclamation.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

This course provides a basic understanding of handling ACH adjustments utilizing the proper time frames involved. During this course you will become familiar with the topics listed below:

• Understanding Participant Agreements
• Defining Regulation E & The Nacha Operating Rules
• The Requirements of Written Statement of Unauthorized Debit
• Processing Consumer Disputes
• Managing Non-Consumer Disputes
• Understanding Limitation on Warranty Claims

AAP/APRP credits - 0.5

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

5 Amendments to the Nacha Operating Rules effective September 17, 2021

Will Your Originators Need to Review Consumer Debit Authorization Language to Ensure the Minimum Data Elements are Included?

The Rules and process for handling transactions will continue to change within ACH as Nacha looks to improve the user experience. These Rules will be effective September 17, 2021, and are intended to provide clarity with new authorization requirements and flexibility with for the different types of ACH SEC codes.  This session will provide you with the minimum data elements and specifically the five Rules will:

• Explicitly define the use of standing authorizations for consumer ACH debits
• Define and allow for oral authorization of consumer ACH debits beyond telephone calls
• Clarify and provide greater consistency of ACH authorization standards across payment initiation channels
• Reduce the administrative burden of providing proof of authorization
• Better facilitate the use of electronic and oral Written Statements of Unauthorized Debit

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Financial institutions must adhere both to the Nacha Rules and to Regulation E and sometimes is seems they are in conflict. We will help you understand liabilities, electronic check conversion, statement requirements, unauthorized vs. error resolutions and the proper handling of stop payments and more. Who has the obligation and the liability within the transaction? Join this lively session as we sort through the confusion.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Join us for our 2021 Payments Update.  2020 not only brought on unprecedented changes in our lives but in payments as well.  In addition to the already scheduled changes for 2021, the Fall of 2020 brought eight NEW changes regarding egregious violations of the rules, a dramatic change for authorization warranties, and new opportunities for acquiring authorizations.  We also anticipate additional changes to be coming soon! 

Topics will include:

• New Same Day Third Window
• Commercially Reasonable Fraud Detection Standards for WEB Debits
• Unauthorized Entry Fee Adds R11 Returns
• Data Security Requirements for Account Information
• New Rules Changes from September 30, 2020 Ballot
• Addition of Egregious Definition Within Rules Enforcement
• Clarification on Permissible Usage of Reversals
• New Timeframes for Proof of Authorization
• Standing and Oral Authorization
• Authorization Changes Regarding Clarity, Flexibility and Consistency
• Alternative to Proof of Authorization
• Written Statement of Unauthorized Debit via Electronic/Oral Delivery

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Fraudsters have a history of taking advantage of tragic situations. The surge of fraud with checks and mobile deposit capture during COVID-19 is a prime example. During this session, we will discuss the following:

• Indorsements
• Alterations
• Counterfeit/Forged Items
• Duplicate Deposits

Join us to discuss how best to protect you and your consumers from RDC/check fraud and general risk mitigation to avoid errors impacting liabilities.

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AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Debit Card disputes are a constant frustration for many financial institutions.  One of the challenges is the various timelines that must be followed to determine the consumer’s limited liability for disputed transactions.  In this session, we’ll specifically look at the proper timeframes, provide best practices to ensure that you calculate the correct liability as allowed by Regulation E.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

Financial institutions must ensure that they are correctly interpreting Regulation E and are compliant with all of the requirements for processing error disputes for debit card transactions and ACH. This course will review the error resolution process and the very specific requirements for disclosing information to your customers during the investigative process. Key topics include:

• Conditions for Consumer Liability
• How to Calculate the Consumer’s Liability
• Timely Notice Given vs Timely Notice Not Given
• Dispute Scenarios Quiz

AAP/APRP Credits - 0.6

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register

Representatives from the Federal Reserve’s Retail Payments Office will share their observations on fraudulent payment activity and future initiatives that may help financial institutions with their risk mitigation processes.

This is an informational session, there are no continuing education credits for this session.

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

While the ACH Rules clearly segregate stop payments and revoked authorizations, Regulation E views both as "stop payments". Join us for a detailed session covering the ins and outs of revoked authorizations and stop payments. The financial institution's responsibility will be discussed in accordance to the NACHA Operating Rules and Guidelines with some reference to Regulation E. The viewer will leave with a clear understanding of the appropriate situations for both types of transactions. Whether you are new to banking or a seasoned employee, this is a session that you do not want to miss.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

This complimentary session will include a 2021 update of The Clearing House.  Topics will include:

• Who and what is The Clearing House
• An Electronic Payments Network (EPN) ACH Operator Update
• An RTP Update

This is an informational session, there are no continuing education credits for this session.

Webinar Recording is available for 90 days from registration

Recording Only

Member Price: Complimentary!

Click here to register

Counterfeits, forgeries, altered checks, unauthorized Remotely Created Checks: What do you do when a customer tells you an unauthorized check has paid against their account? This session will review the UCC and Regulation CC warranties made by a Depositary Bank when it presents checks for payment to a Paying Bank, and the obligations of a Paying Bank when it pays unauthorized checks. Learn and understand timely return requirements as specified by the UCC Midnight Deadline for all returns and the Regulation CC expedited return warranty made by a Paying Bank when it returns a check. In addition, this session will help you understand the ECCHO Rule 9 warranty made in the exchange of counterfeits and forgeries under ECCHO governed exchanges.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

The upcoming Limitation on Warranty Claims Rule change will significantly impact the length of time an RDFI can make a warranty claim against an ODFI for proof of authorization. This change can shift liability for some transactions from the ODFI to the RDFI.  Changes to Reversal Rules have been approved to help deter and prevent, as much as possible, improper use of reversals. Several changes make up this new Rule including a definition of an Egregious violation as a Class 2 or Class 3 Rules violations with sanctions for violations up to $500,000 per occurrence.   Both of these changes can negatively impact untrained DFIs.  This session will help you understand how to protect your liability and properly handle both warranty claims and reversals. 

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

The Nacha Rules require that an ACH Risk Assessment is performed in conjunction with the ACH Audit.  The ACH Risk Assessment reviews access points, controls, policies, IT security and business continuity. Our trusted team will walk you through some key compliance areas and offer their expertise on what should be included in your ACH Risk Assessment.

Areas Covered in this Session:

• Defining General Requirements of an ACH Risk Assessment
• Summarize Key Regulatory Requirements
• Understanding Risk Rating – Residual & Inherent
• Review of Risk Management Controls and Oversight
• Examine Vital Compliance areas
• Reviewing Sound Business Practices & Recommendations

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849
• Non-Member Registration: $400

Click here to register

This course will provide an introduction to the basics of Wire Transfers.  Topics include;

• Wire Transfers Defined
• Wire Transfer Participants
• Wire transfer Flow and Instruction
• Types of Wire Transfers & the Financial Institution's Role
• Types of Connections & Transmission
• Legal Framework for Wires

Credits - 0.4

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 
• Non-Member Registration: $400

Click here to register