PALS Courses and Recorded Webinars

Have you ever struggled to find the right person at another financial institution to help with a question or a transaction, only to end up with the wrong person or a dead end? Gratefully, the struggle to find someone is in the past. Join us as we learn about Nacha’s new ACH Contact Registry!  This new resource,  offered by Nacha, will allow Financial Institutions to locate and obtain contact information for assistance with questions or issues at other institutions more quickly and efficiently.  In this Power Hour discover the following:

• Who is permitted access to use the Registry
• What information is included in the Registry
• How this resource will benefit you
• Impacts and requirements behind this amendment for institutions to provide this information
• Requirements on when and/or how often the information has to be updated

AAP credits 1.2

APRP credits 1.2

Recording Only

Member Price: Complimentary!

Click here to register

The IRS processed more than 253 million tax returns and other forms and issued more than $452 billion in tax refunds for 2019. Incorrect handling of incoming tax refunds can make the Receiving Depository Financial Institution (RDFI) liable and create the possibility for large losses. This webinar covers the rights and requirements of each participant, proper handling of deposits for deceased recipients, account number and name matching, incorrect account numbers, and a thorough review to correctly handle exceptions. This session will help you learn how to minimize your financial institutions liability and understand what to do and not do.

AAP/APRP credits 1.2

Webinar Recording is available for 90 days from registration

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849

Click here to register

Cyber criminals use a variety of methods to steal information and commit fraud.  With financial institutions relying increasingly on internet based products and automation, the amount of data being transferred is staggering.  When you consider that, you can understand why cybersecurity and data protection continues to be a focus of examiners.  Join us as we look at the current state of account takeover and identity theft, topics will include:

• Up-to-date information on identity theft and fraud
• Effects of Economic Impact (Stimulus) Payments
• Unemployment Fraud Scheme
• Best practices to help keep your organization safe

AAP/APRP credits 1.2

Recording Only

Member Price: $200

Click here to register

Financial institutions must ensure that they are correctly interpreting Regulation E and are compliant with all of the requirements for processing error disputes for debit card transactions.  This webinar will review the error resolution process and the very specific requirements for disclosing information to your customers during the investigative process.

AAP/APRP credits 1.2

Recording Only

Member Price: $200

Click here to register

Both Visa and MasterCard have new products designed to improve processes around disputes and claims. Attend this session to learn about these dispute process changes and the impact they will have on your institution.  Topics include:

• How to protect your chargeback rights
• What liability concerns of fallback transactions you should be aware of
• What industry impact that Petroleum liability extensions have had

Learn how to prepare your financial institution for fallback transactions and the potential fraud your financial institution may be exposed to under the rules of the payment processing network.

AAP/APRP credits 1.2

Recording Only

Member Price: $200

Click here to register

Over the past several years, an ever increasing number of faster payments products have begun to appear.  While Venmo, Zelle and RTP have been the biggest players in the industry, the various card networks have created their own products as well.  Add to that, the 2019 announcement of the Federal Reserve's FedNOW product and faster payments are truly here to stay. 

Join us for a full-day session with speakers providing up-to-date information on where the industry stands and where it is going in the future!  

Agenda

• Shifting to a New Normal with Real Time Payments
  • Craig Rector, Offering Manager - Payments, IBM
• Fed Now Service and Instant Payments in the U.S.; What’s Ahead from the Federal Reserve Bank
  • Connie Theien, Senior Vice President and Director - Payment Industry Relations, Federal Reserve System
• Using RTP to Enhance Legacy Payment Products
  • Keith Gray - Vice President - RTP Strategic Partners, The Clearing House
• 20/20 Vision to Developing a Payments Strategy
  • Nanci McKenzie, Vice President - Compliance & Business Relationships, Affirmative Technologies
  •  

AAP/APRP credits - 4.0 (1.0 per recorded session)

Recording Only

Member Price: $395

Click here to register

Join us as Andres Rapela with the Federal Reserve Bank provides an introduction to the FraudClassifier Model that was introduced earlier this year.

AAP credits 1.2

APRP credits 1.2

Recording Only

Member Price: Complimentary!

Click here to register

Financial Institutions can suffer big losses if ACH exceptions are not handled properly. We will discuss the timelines for handling the various types of exceptions, take a close look at some of the new return reason codes and compare R10 and the new R11. Understanding the process and using the proper return reason codes will help minimize risk and liability

AAP/APRP credits - 0.6

Course is available for 90 days from start of course

Access to PALS is tied to individual login, Platinum Training members should use the Single Registration option

• Single Registration: $ 149
• Multiple Registrations 2-5: $349
• Multiple Registrations 6-9: $849 

Click here to register

The last few years have seen a tremendous growth in payment options for consumers.  While P2P transactions were initially designed to quickly split bills and pay or reimburse family members / friends, many of these are now being used for a new variety of goods and services.  These changes have also led to new areas of disputes.  In this webinar, we'll look at the most popular P2P offerings, explore the "rails" that they run on and how to best handle their respective disputes.

AAP/APRP credits 1.2

Recording Only

Member Price:$200

Click here to register

Financial institutions must ensure that they are correctly interpreting Regulation E and are compliant with all of the requirements for processing error disputes for debit card transactions and ACH.  This webinar will review the error resolution process and the very specific requirements for disclosing information to your customers during the investigative process.

Key topics: 

• Conditions for Consumer Liability
• How to Calculate the Consumer’s Liability
• Timely Notice Given vs Timely Notice Not Given
• ACH & Debit Card Dispute Scenarios

AAP/APRP credits 1.2

Recording Only

Member Price: $200

Click here to register

Risk & Compliance Hot Topics

• Remote Audits are Acceptable
• FDIC, NCUA, State Regulators, External Auditors
• ACH Audits are Still Required for 2020.
• Risk-Based Auditing vs. Rules Based Auditing (Specifically for ACH)
• Regulator Focus on Risk-Based
• Stimulus Payments and Unemployment Insurance Fraud
• Resources
• FAQs
• Contact Registry
• July 1^st – October 30^th
• 45-day Update When Contact Changes
• Confirmed Annually
• R10 and R11
• What you need to know
• Remittance Transfer Changes by CFPB
• 100 to 500 Consumer to Consumer International Wires
• Contactless Transactions
  • Petroleum EMV Liability Extension

AAP credits 1.2

APRP credits 1.2

Members Only 

Click here to register

PaymentsFirst and the Center 4 Payments recently launched their second nationwide market study focusing on Digitizing Payments: The Online Account Opening Experience.  The survey examines current financial institution practices and procedures to safely manage online account opening, and to detect, evaluate, and mitigate associated risk throughout the online account opening process.

The study brings into focus:

• Online account opening is a growing trend;
• Risk avoidance is a key rationale for not offering online account opening;
• Financial institutions are diligent about fraud mitigation associated with online account opening;
• Various tools are used to mitigate risk and fraud with online account opening.

The digitization of financial services is a trend that is expected to continue. While digital financial services present unique risks to organizations, they can be mitigated. By leveraging the information outlined in the study, financial institutions can continue to meet the needs of their customers and members, while protecting their interests and safeguarding the U.S. financial system.

Guest Speaker - Sean Carter, AAP, NCP - President & CEO - NEACH

AAP / APRP credits 1.2

Recording Only

Member Price: Complimentary!

Click here to register

Members Only - Complimentary

Learn how ACH exception automation is a win for your customer and your bottom line!

If you are sending or receiving ACH transactions, you have to address ACH exceptions.  According to Nacha, ACH exceptions cost the industry $96 million each year. FIs who originate the exceptions are frustrated because they have no insight into the ACH exception process. FIs who received exceptions are frustrated because there is no clear way to match originators responses to the original request. Originators are frustrated because most processes are automated but ACH exceptions are not. As we head into 2020, can we not come up with a way to once and for all eliminate “the fax” as the primary tool for systematically addressing ACH exceptions? Join us for an examination of how this manual, expensive, and frustrating process can be converted into an automated, cost-effective, lights out operation. 

AAP/APRP credits 1.2

Recording Only

Member Price: Complimentary!

Click here to register